Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Something went wrong message when trying to pay for upgrade
I have been directed to seek your help paying for an upgrade on my account.
I get the same error no matter what computer, or browser (even incognito).
It allows me to enter all my payment info, but the black box is spinning and the submit button is grey and there is a pop-up that says 'Something went wrong. Please refresh.'
I was direct here when the support request by email only allowed for cancellations or refunds, which seemed to mystify the person advising me via chat.
121 Replies
Replies have been turned off for this discussion
- Hannah
Dropbox Community Moderator
Thanks for the additional info and screenshots, GraniteConsulting.
Can we send you an email, so we can look further into this?
Yes. Are you able to see the email address on the account? Or do I have to leave it here on a community page?
- Megan
No need to post your email on a public forum GraniteConsulting.
I just sent an email to your Community-linked email address. I'll see you there, cheers!
I have got the same problem too.
May anyone please help me?
Sales chat tells me to create another dropbox account and transfter the files from my original account. Do I need to do that?
- Yes. I tried with another browser and tried to resubscribe but same warning "something went wrong, please refresh or contact support" appeared and I cannot make any payment.
Hey @KSBilly, this is what we eventually end up doing. The second account is only to set up payment. We made our first account admin too and eventually when everything was synced, we de-admined the second account and everything works fine now. Only thing is I really do feel like Dropbox should be aware of this bug and find a better solution for the users. We lost well over 20 hours of our time over this thing with support and all.
- I’m here with this exact problem!! Need help!
