Forum Discussion

ec8's avatar
ec8
New member | Level 2
4 years ago

Still being charged, even after I cancelled my subscription

Hello - I cancelled my account months (perhaps over a year) ago.  I continue to be charged monthly.  I submitted a refund request and never received a response.  I don't see any way to talk to a pers...
billing
cancellations
Payments
Kent64's avatar
Kent64
New member | Level 2
3 years ago
I have the same problem. I cancelled my Dropbox subscription over a year ago and am still being charged monthly.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Kent64, sorry to hear about this.

 

Can you please let us know if you had upgraded your account through our website or if it was via the app store on a  mobile device? 

 

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