Forum Discussion

ec8's avatar
ec8
New member | Level 2
4 years ago

Still being charged, even after I cancelled my subscription

Hello - I cancelled my account months (perhaps over a year) ago.  I continue to be charged monthly.  I submitted a refund request and never received a response.  I don't see any way to talk to a pers...
billing
cancellations
Payments
daisydaily's avatar
daisydaily
New member | Level 2
3 years ago

hi

I have cancelled my payable plan since 27 Jun. Nicholas the customer service help me. However, dropbox still continue to charge me monthly. I try to reach them. But can't find any contact. Only chatbot and community. what should I do to stop the payment??

 

Urgent, please help

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey daisydaily, sorry to see that you're having this issue.

 

Perhaps it's another account you're unaware of?

 

Do you have the ticket number of your communication with our support team, so we can check it out?

 

And can you also use the payment lookup tool, to see which account the payment is linked to?

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