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Still being charged, even after I cancelled my subscription
Hello - I cancelled my account months (perhaps over a year) ago. I continue to be charged monthly. I submitted a refund request and never received a response. I don't see any way to talk to a pers...
I started being charged for an account in December of 2023. I was billed again in January and February. I have never used this and am not sure why I am being billed. I cancelled my account on February 23, 2024 and is still being charged to my credit card. I have emailed and tried to call (which can not be done as it only gives you the option to go to the website and hangs up on you). How do i get the charges stopped.
- Rich
Super User II
JT24 wrote:
I have never used this and am not sure why I am being billed. ... How do i get the charges stopped.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
