Forum Discussion

ec8's avatar
ec8
New member | Level 2
4 years ago

Still being charged, even after I cancelled my subscription

Hello - I cancelled my account months (perhaps over a year) ago.  I continue to be charged monthly.  I submitted a refund request and never received a response.  I don't see any way to talk to a pers...
billing
cancellations
Payments
augustosoutoperez's avatar
augustosoutoperez
Explorer | Level 3
2 years ago

Hi, I just want to say that the same is happening to me! Cancelled it last year and still is charging me! I need to cancel the subscription ASAP. Otherwise, I will never consider having a plan with Dropbox again. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi augustosoutoperez - sorry to hear about this.

     

    Did you try following the steps Rich mentioned to contact our team directly for further assistance?

     

    if so, please feel free to share your ticket ID here so that we can look it up in our system as well if needed. 

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