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blac0177's avatar
blac0177
Explorer | Level 4
3 years ago
Solved

Support for rogue billing charges

Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan.  Since I do not have a paid plan I cannot get support in any way.  I tried using the "Billing Help Request" page, but my submission thus far has been ignored for over 2 weeks.  If my credit card is being charged how can I get to talk with someone (phone, etc) to sort out this issue?  There is no phone number for support, and no way to submit a ticket without a paid plan.

 

This is most likely an old business email account that still is active, but I no longer have access to.

billing
Payments
  • Hannah's avatar
    Hannah
    3 years ago

    Thanks for the ticket number, blac0177!

     

    I was able to locate the communication and I can see that one of our agents has already contacted you.

     

    If you need anything else, please let us know.

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  • Simina1's avatar
    Simina1
    Helpful | Level 6
    2 years ago

    none of these messages help at all. What percentage of dropbox's revenue comes from people who are unable to cancel their accounts/

  • Simina1's avatar
    Simina1
    Helpful | Level 6
    2 years ago

    I keep getting emails asking me to log in to follow up on ticket, but the links are irrelevant and dropbox is no help at all! What a scam.

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