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rowoo's avatar
rowoo
Explorer | Level 3
5 years ago

Suspected fraudulent charge attempt

There has been a suspected fraudulent charge attempt on my credit card from Dropbox but I am unable to speak to anyone about this. I have the transaction ID but the lookup tool is not working for me. Can someone from Dropbox contact me please? Thank you

billing
Payments

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  • IGOTHACKED1's avatar
    IGOTHACKED1
    Explorer | Level 3
    3 years ago

    Hi Walter, thank you for getting back. You may contact me via my account's registered email address.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi IGOTHACKED1, I just sent you an email!

     

    I'll see you there, cheers! 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    IGOTHACKED1 

     

    You need to get your card provider to cancel the card and refund you that way. If they have used it to purchase things here they are going to do the same elsewhere. 

  • IGOTHACKED1's avatar
    IGOTHACKED1
    Explorer | Level 3
    3 years ago
    Hi mark, thanks for the advice. Yes I immediately called to cancel the card. Thankfully nothing more was incurred. But the bank has been extremely uncooperative in giving me a refund. hence I’m hoping Dropbox could work with me to resolve this and bring it to the bank’s attention.
  • cho day's avatar
    cho day
    Explorer | Level 3
    3 years ago

    There has been a suspected fraudulent charge attempt on my credit card from Dropbox, and i already change a new card, still in charge my new card I have the transaction ID but the lookup tool is not working for me. Can someone from Dropbox contact me please? Thank you. how do I unsubscribe it ?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey cho day, sorry to see you're having this issue.

     

    Can I send you an email, so we can look into this internally?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, cho day, I just emailed you, so we'll continue there.

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