Forum Discussion

at0605's avatar
at0605
Explorer | Level 3
2 years ago

Switching from Apple to Website

I'm trying to switch from a mobile subscription (Apple) to a subscription to Dropbox. I was told to cancel my Apple subscription (which I did) and then I would be able to sign up on Dropbox.

 

Yet, I'm still told that "Your plan and billing information are managed externally," when I try to upgrade online.

 

I understand from a prior post that I have to wait for my account to downgrade to basic and then sign up, yet I got a refund on my ANNUAL subscription from Apple. Does this mean I may have to wait a year to upgrade on Dropbox's end?

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi at0605, thanks for bringing this to our attention.

     

    When you got a refund from Apple, did they confirm that they would cancel the subscription to Dropbox at the same time? 

     

    This will help me to assist further!

    • at0605's avatar
      at0605
      Explorer | Level 3

      They did not confirm it but under my subscriptions in Apple it says dropbox expired on May 27.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Sorry to jump in here, at0605.

         

        Do you still see that you're on a paid plan in your Dropbox account settings here?

  • Dustindepp's avatar
    Dustindepp
    New member | Level 2

    If you got a refund from Apple for your annual subscription, then you will need to wait until your Apple subscription expires before you can upgrade to a Dropbox subscription. This is because Dropbox ties your subscription to your Apple account, and they will not allow you to upgrade until your Apple subscription has ended.

    The exact amount of time you need to wait will depend on when your Apple subscription was supposed to renew. If your subscription was supposed to renew on July 1st, then you will need to wait until July 1st to upgrade to a Dropbox subscription.

    Once your Apple subscription has expired, you will be able to upgrade to a Dropbox subscription.

  • Mariek's avatar
    Mariek
    New member | Level 2

    Hi, does anyone know how i can change my trial through Apple play to a payment directly to Dropbox?

    i go from personal to business payment.

     

    greats, Mariek

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II

      You need to cancel the trial. 

      Let Dropbox totally downgrade you after it says failed payment a few times.

      THEN upgrade at www.dropbox.com/plans

  • Dreamingboxuser01's avatar
    Dreamingboxuser01
    New member | Level 2

    I have almost identical issues. I cancelled dropbox via apple iOS with the intention to switch to direct subscription via PC. but i keep getting the message "You purchased Dropbox plus through the iOS app. Manage apple store subscription." How can i resolve this? Because my subscription says Dropbox Plus was expired on January 21. The Apple customer service rep i spoke with cannot explain why it is happening.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II

      Hi at0605 

      Has your account downgraded yet? That needs to happen first

  • Djspider's avatar
    Djspider
    Explorer | Level 3
    I’m having the exact same problem. Has anyone figured out a solution? I was talking to Dropbox support and Apple support at the same time today and no one could figure it out. I just want to switch from my payment method thru Apple App Store to the Dropbox website so I can increase storage and change plans if needed. Apple doesn’t offer increase storage.
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      Hi there Djspider - sorry to hear you're having issues with this. 

       

      Since you've already contacted our support team about this, could you let us know your ticket ID so that we can look it up in our system? 

      • Djspider's avatar
        Djspider
        Explorer | Level 3

        Hi @Walter it was the chat support so I didn’t get a ticket ID.

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