Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

arijit_mazumder's avatar
arijit_mazumder
Explorer | Level 3
24 days ago

The ASUS 500 GB promotion hasn't been applied to my Dropbox account.

Payment Method: Didn't made any payment  How did you upgrade? : Downloaded from Drop Box official website I have an ASUS TUF Gaming A15 FA506NFR laptop that should qualify for the 500 GB Drop...
Promotions
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
24 days ago
arijit_mazumder wrote:

I have an ASUS TUF Gaming A15 FA506NFR laptop that should qualify for the 500 GB Dropbox promotion. I installed Dropbox and signed in ...

Did you download Dropbox yourself, or did you use the icon that was already on the computer? You need to use the icon that's already there for the promotion to apply. If you downloaded and installed Dropbox yourself, the promotion will not apply.

arijit_mazumder's avatar
arijit_mazumder
Explorer | Level 3
24 days ago

Downloaded from myself , are there any way ?

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    24 days ago
    arijit_mazumder wrote:

    Downloaded from myself , are there any way ?

    I haven't seen anything recently, but if you installed it yourself with previous promotions, you had to bring the computer back to the factory image and use the pre-installed copy.

    Otherwise you can try contacting Support.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    24 days ago

    Hi arijit_mazumder, welcome to our Community!

    To activate the promotion, did you follow the exact steps in this article, by opening the pre-installed version of the Dropbox desktop application on your device?

    Have you checked that your account meets the terms for the promotion? You can scroll to the bottom of the Help Center article in order to have a look at them.

    On top of that, please make sure that you complete the 2 steps of the Get Started guide too.

    Lastly, there's an FAQ section here with reasons for ineligibility for the HP promotion which would be similar for Asus too. Is it possible you're not eligible for some reason?

    Let me know more, and we'll take it from there! 

    • arijit_mazumder's avatar
      arijit_mazumder
      Explorer | Level 3
      24 days ago

      Dropbox wasn't pre-installed, sir. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        23 days ago

        Hi arijit_mazumder! From a look into our system, I can see that you already have a ticket logged with our support team and one of our agents has already replied back to you asking for more info.

        Can you please respond to their email, so that they may further help you? I’ve also left them an internal note on your behalf.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!