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The ASUS 500 GB promotion hasn't been applied to my Dropbox account.
Payment Method: Didn't made any payment How did you upgrade? : Downloaded from Drop Box official website
I have an ASUS TUF Gaming A15 FA506NFR laptop that should qualify for the 500 GB Drop...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi arijit_mazumder, welcome to our Community!
To activate the promotion, did you follow the exact steps in this article, by opening the pre-installed version of the Dropbox desktop application on your device?
Have you checked that your account meets the terms for the promotion? You can scroll to the bottom of the Help Center article in order to have a look at them.
On top of that, please make sure that you complete the 2 steps of the Get Started guide too.
Lastly, there's an FAQ section here with reasons for ineligibility for the HP promotion which would be similar for Asus too. Is it possible you're not eligible for some reason?
Let me know more, and we'll take it from there!
Dropbox wasn't pre-installed, sir.
- Nancy
Hi arijit_mazumder! From a look into our system, I can see that you already have a ticket logged with our support team and one of our agents has already replied back to you asking for more info.
Can you please respond to their email, so that they may further help you? I’ve also left them an internal note on your behalf.
