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arijit_mazumder's avatar
arijit_mazumder
Explorer | Level 3
24 days ago

The ASUS 500 GB promotion hasn't been applied to my Dropbox account.

Payment Method: Didn't made any payment  How did you upgrade? : Downloaded from Drop Box official website I have an ASUS TUF Gaming A15 FA506NFR laptop that should qualify for the 500 GB Drop...
Promotions
Storage space
vinhdanang's avatar
vinhdanang
New member | Level 2
6 hours ago

I’m experiencing a similar issue with my ASUS laptop. I sent an email asking for support, but the response I received was very generic and suggested that I should figure it out myself. According to the terms, Dropbox must be downloaded from the MyASUS app. However, when I click the download option there, nothing happens. I explained this exactly in the email I sent to Dropbox support, and they advised me to download the app from another source. I followed their instructions, but the result is that my account is still on the Basic plan (2GB of storage). My account is google qvspeed2 , I would really appreciate your assistance with this issue. Thank you.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 hours ago

    Hey vinhdanang, can you send me a screenshot of the terms you’re referring to? 

    Also, to clarify, the Dropbox app didn’t come pre-loaded on your computer, but you installed it yourself. Correct?

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