Forum Discussion

arijit_mazumder's avatar
arijit_mazumder
Explorer | Level 3
1 month ago

The ASUS 500 GB promotion hasn't been applied to my Dropbox account.

Payment Method: Didn't made any payment  How did you upgrade? : Downloaded from Drop Box official website I have an ASUS TUF Gaming A15 FA506NFR laptop that should qualify for the 500 GB Drop...
Promotions
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
24 days ago

Apologies for the delay, vinhdanang; I just took some time to double check this. 

According to what’s mentioned in the Help Center article I previously linked, the Dropbox app needs to be pre-loaded/already installed when you purchase your device (meaning that if you have to install it on your end either via your MyASUS app, or our website, the device may not be eligible for the promotion). 

If you wish though, I can log a ticket for you to investigate this internally, as well. Of course, I can’t guarantee that we’ll be able to do much, if the device is deemed ineligible.

Let me know how you'd like to proceed.

vinhdanang's avatar
vinhdanang
New member | Level 2
23 days ago

Actually, six months is quite a short period of time, so I think I’ll just let this go and move on. Thank you for your support. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    23 days ago

    No problem at all, vinhdanang! If you need something else, don’t hesitate to ping me.

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