Forum Discussion

emaunix3's avatar
emaunix3
New member | Level 2
2 years ago

The cancelling link isn't working, and I got charged.

Anybody else think it’s down right predatory that dropbox won’t let you cancel online. They have all these instructions on how to cancel but fail to mention that the link is disabled. Funny how the l...
billing
cancellations
Payments
Plans
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey emaunix3, sorry to hear about that! 

 

When you say that the link is disabled when trying to cancel your plan, would you mind clarifying a bit more? 

 

Did you originally upgrade via the Dropbox site or the mobile app? 

 

Let me know more, thanks!

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