Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

fielp's avatar
fielp
Explorer | Level 3
3 years ago
Solved

The payment has been refused after updating my plan to a 30 day trial.

Hi, When I enter all my payment details, agree to terms and click 'start free trial', I receive the following message: The payment has been refused. Contact your bank to enable the card for onlin...
billing
Payments
Plans
  • Megan's avatar
    Megan
    3 years ago

    Hey fielp, it might have had some restriction linked to it.

     

    In any case, I'm glad everything is back on track. Let me know if you need anything else! 

fielp's avatar
fielp
Explorer | Level 3
3 years ago

Hi Megan,

Checked everything with the CC provider. If PayPal is the only option left I can try that. But I prefer a CC over a debit card/Paypal

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi fielp, definitely see where you're coming from.

 

Did you have any updates on this? If not, then I can reach out via email, in order for us to have a closer look into this. 

  • fielp's avatar
    fielp
    Explorer | Level 3
    3 years ago

    I used my Revolut Visa card and that one did work.
    Still no clue why the ICS credit card didn't work..

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey fielp, it might have had some restriction linked to it.

       

      In any case, I'm glad everything is back on track. Let me know if you need anything else! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!