Forum Discussion

7128626's avatar
7128626
New member | Level 2
8 months ago

Trying to upgrade my account but it says I'm already using a Dropbox account with the same Apple ID

hi, a file someone sent me on Dropbox is not uploading.  I only have 2 GB of storage on my account and It says I used 1.8 GB.  I tried to upgrade to 2 TB, to the plus plan and it won’t let me.   It s...
billing
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Sorry to see that you're having this issue, 7128626.

Are you trying to upgrade through the Dropbox mobile app on your iOS device?

Can you please send us a screenshot of the error you're getting?

Thanks in advance.

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