Forum Discussion

Stewart4's avatar
Stewart4
New member | Level 2
2 years ago

Unable to cancel recurring monthly charges for a Dropbox account

I have a monthly charge on my credit card for a dropbox account.  I can't cancel this charge as the prompts don't match the account I have access too. There is no way to call Dropbox and speak to a...
billing
cancellations
Payments
Stewart4's avatar
Stewart4
New member | Level 2
2 years ago

The only account I can access is the basic account I've had for years for free.  When I try your suggestions I can't locate anything related to my billing.  All the "Dropbox Support" appears to be automated messages which drive me to try a different access which does not match what I have attached to my basic account.  The phone number attached to my monthly invoice does not accept calls.  Still it appears to me that cancelling my credit card completely is the only way to defeat the Dropbox charges.  It's frustrating having a firewall of automated messages acting as a buffer to getting what I want.  I can cancel my basic account but my reading indicates cancelling the free account won't stop the charges.  Is there a phone number that I can call and talk to someone who represents Dropbox?

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Stewart4, let's jump right into this! 

 

I just sent you an email, in order for us to have a closer look into this. 

 

I'll be happy to see you there, thank you! 

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