Forum Discussion

irun's avatar
irun
New member | Level 2
3 years ago

Unable to pay or to change my payment method.

I am unable to pay for renewing my subscription. I also not able to change my payment method. How to fix it?
billing
Payments
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi irun, thanks for posting here!

 

Can you clarify if you get any errors when trying to change your payment method?

 

Did you upgrade directly through Dropbox, or Apple Store/GooglePlay? 

 

Let me know more, and we'll take it from there!

  • robin712's avatar
    robin712
    New member | Level 2
    3 years ago

    I have the same problem and I upgraded years ago through Dropbox.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi there robin712 - sorry to hear you're having issues with this.

       

      Could you let us know what plan you're on at the moment and if you're getting any errors, send us a screenshot so that we can have a  visual too? 

       

      Also, did you upgrade through the website or maybe through the app store on a  mobile device? 

      • robin712's avatar
        robin712
        New member | Level 2
        3 years ago

        I have been downgraded to Basic, but I was on Plus. A screenshot of the recurring error message is below. And I'm pretty sure I upgraded through the website years ago, but I can't get any response when I tap the upgrade button on my app either.

  • Bjorn S's avatar
    Bjorn S
    New member | Level 2
    3 years ago

    Where / How can I enter a new card for payment? It says contact the support. But he support is only automated, I cannot get any help. Please direct me.

    • Bjorn S's avatar
      Bjorn S
      New member | Level 2
      3 years ago

      Where and how do I change payment method (enter a new payment card)? It says contact the support, but I cannot get into contact with any support (is there any way to get into personal contact wit any support, by the way?).

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Bjorn S, are you already on a paid plan according to this page?

         

        If not, then you'll need to upgrade to a plan to enter your payment details.

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