Forum Discussion

irun's avatar
irun
New member | Level 2
3 years ago

Unable to pay or to change my payment method.

I am unable to pay for renewing my subscription. I also not able to change my payment method. How to fix it?
billing
Payments
Plans
upgrades
robin712's avatar
robin712
New member | Level 2
3 years ago

I have been downgraded to Basic, but I was on Plus. A screenshot of the recurring error message is below. And I'm pretty sure I upgraded through the website years ago, but I can't get any response when I tap the upgrade button on my app either.

robin712's avatar
robin712
New member | Level 2
3 years ago

Actually, I just tried to upgrade from my phone app and it says I've already subscribed to Plus (which is what I thought), and it renews on Nov. 17, which is today.  But I was downgraded yesterday, and I still appear to be in Basic status with no way to change anything.

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