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Forum Discussion

nharp's avatar
nharp
New member | Level 2
4 years ago
Solved

Unable to see India as dropdown country for credit card payments

Hi  I have to upgrade my storage but I am not able to do so. I do not see India as dropdown country for credit card payments. Also, there is no other option for payment. I see UPI but as soon as se...
billing
Payments
Plans
upgrades
  • Walter's avatar
    Walter
    4 years ago

    Hi all, I just wanted to mention that this should be resolved now.

     

    Note that you might need to clear your browser's cookies or cache before you can see India as an option on the Checkout page again. 

     

    Let us know if this persists for anyone of you!

nharp's avatar
nharp
New member | Level 2
4 years ago

@grmunjal, what was the resolution

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi nharp, I hope you’re doing well! 

 

Is it alright if I open a ticket for you, so that we can investigate this further? If you don’t mind that, I can message you to the email address that’s tied to your Community profile here. 

 

Also, welcome to the forum, Gina_WV!

 

Can you let me know a few more details on the issue? Is the user trying to pay via UPI and they’re unable to do so, nonetheless? 

  • ahitagni's avatar
    ahitagni
    Explorer | Level 4
    4 years ago

    Hello, sorry to hijack the thread , I am also having this issue and I am unable to upgrade my plan. I had 2TB plan now downgraded to 2GB basic plan. 
    I am unable to upgrade either yearly or monthly plan. (I would prefer monthly) I generally use PayPal for sub, but I am unable to select India as a country for billing. (Unable to select India eve if I select card payment.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey ahitagni, no worries, thanks for bringing this to our attention!

       

      Can we send both you and you anupamw an email, so we can investigate on this?

      • ray2x1k990's avatar
        ray2x1k990
        Explorer | Level 3
        4 years ago

        Can I also get an update on this please?

  • nharp's avatar
    nharp
    New member | Level 2
    4 years ago

    @Nancy please feel free to email. I would like to know the ETA of the resolution . I would want to remain with dropbox but if a simple upgrade is such a hassle, I would have no choice but to evaluate other cloud storage options. 

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