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Forum Discussion

nharp's avatar
nharp
New member | Level 2
4 years ago
Solved

Unable to see India as dropdown country for credit card payments

Hi  I have to upgrade my storage but I am not able to do so. I do not see India as dropdown country for credit card payments. Also, there is no other option for payment. I see UPI but as soon as se...
billing
Payments
Plans
upgrades
  • Walter's avatar
    Walter
    4 years ago

    Hi all, I just wanted to mention that this should be resolved now.

     

    Note that you might need to clear your browser's cookies or cache before you can see India as an option on the Checkout page again. 

     

    Let us know if this persists for anyone of you!

ahitagni's avatar
ahitagni
Explorer | Level 4
4 years ago

Hello, sorry to hijack the thread , I am also having this issue and I am unable to upgrade my plan. I had 2TB plan now downgraded to 2GB basic plan. 
I am unable to upgrade either yearly or monthly plan. (I would prefer monthly) I generally use PayPal for sub, but I am unable to select India as a country for billing. (Unable to select India eve if I select card payment.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey ahitagni, no worries, thanks for bringing this to our attention!

 

Can we send both you and you anupamw an email, so we can investigate on this?

  • ray2x1k990's avatar
    ray2x1k990
    Explorer | Level 3
    4 years ago

    Can I also get an update on this please?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi ray2x1k990, how are you today?

       

      Would it be okay if I reach out via email to you? Is it possible that you already have an open ticket communication?

       

      Let me know more! 

  • 2708ankit's avatar
    2708ankit
    New member | Level 2
    4 years ago

    I am unable to renew or upgrade drop box from India as country option india is missing in payment page of credit card .Please resolve 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi all, I just wanted to mention that this should be resolved now.

       

      Note that you might need to clear your browser's cookies or cache before you can see India as an option on the Checkout page again. 

       

      Let us know if this persists for anyone of you!

      • ahitagni's avatar
        ahitagni
        Explorer | Level 4
        4 years ago

        Walter Thanks it is working now. I just upgraded the plan to 3TB thank you. My work was really getting blocked due to this glitch. Thank you once again.

  • ahitagni's avatar
    ahitagni
    Explorer | Level 4
    4 years ago

    @Hannah Yes please feel free to add my in email. Thanks

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