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Forum Discussion

Glen Wayman's avatar
Glen Wayman
Explorer | Level 3
4 years ago

Unable to update card details "To protect your info, please verify your payment"

Hi There,   My dropbox payment card has expired and I am unable to change my card, whenever i enter my new one I get this screen (see attached). Nothing happens, nothing is loading and my internet ...
Account Settings
Payments
thamuhacha's avatar
thamuhacha
Explorer | Level 4
4 years ago

I am having the same problem. A blank pop-up appears when I click "save changes" after entering the new card details. Then nothing.

 

Have tried chrome (including incognito) and safari. Deleted cookies. Everything.

 

I don't want to set up paypal for this - I just want to add a new card before my next payment!

 

If it helps - and for other users to check - I am using Halifax cards. The blank pop-up *looks* like their payment approval process but without any actual info/images then it's impossible to tell!

 

Any advice or help welcome

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi thamuhacha, I’m sorry to hear you’re having the same issue. 

     

    Can I log a ticket for you, in order to check this in more detail? 

     

    I can message you to the email address that’s linked to your forum profile here.

    • thamuhacha's avatar
      thamuhacha
      Explorer | Level 4
      4 years ago

      Yes please - I'd really like to update the card!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Done! When you’ve got some free time, please reply to my email and we’ll investigate this further. 

         

        Thanks.

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