Forum Discussion

rsfmathew's avatar
rsfmathew
New member | Level 2
3 years ago

Unable to upgrade - You're already signed into that account.

Hi,   I hope someone can assist. I stopped using my dropbox account about 5 months ago and now want to begin using it again. In the interim, my business subscription cancelled and now I dont have e...
Payments
Plans
upgrades
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
rsfmathew wrote:

I stopped using my dropbox account about 5 months ago and now want to begin using it again. In the interim, my business subscription cancelled ...

Are you certain that your Business subscription is no longer active? What plan does it show on your Plan page?

 

If you cancelled your Business subscription it wouldn't go into effect until the end of your current billing cycle, so you may still be on the Business plan. At the end of the billing period the team would go into a locked state.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!