Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

stgray's avatar
stgray
New member | Level 2
3 years ago

Unauthorized Charge

Hello,   I have an unauthorized charge from Dropbox, and I need to identify if it is an actual charge or a fraudulent charge. Here is the charge on my credit card statement:   "Credit Card DROPBO...
Payments
sairasaleem053's avatar
sairasaleem053
New member | Level 2
3 years ago

I was charged 180usd from dropbox sign yearly, HTTPSWWW.HELL. My bank says i need to find someone from dropbox to help me. There is no transaction ID to the charge. I need someone to help me navigate this.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!