Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

stgray's avatar
stgray
New member | Level 2
3 years ago

Unauthorized Charge

Hello,   I have an unauthorized charge from Dropbox, and I need to identify if it is an actual charge or a fraudulent charge. Here is the charge on my credit card statement:   "Credit Card DROPBO...
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Sam; Happy New Year!

 

From what you sent above, it sounds like you’ve been billed for a Dropbox Sign plan, and not a Dropbox subscription. 

 

If you haven’t done so already, can you please open a ticket with our support team via this link, and then, send me the ticket number you’re going to receive?

sairasaleem053's avatar
sairasaleem053
New member | Level 2
3 years ago

can you help me too. i have the same issue. here is my ticket id Ticket 22367274

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey sairasaleem053- thanks for the ticket ID. 
     

    I was able to find it in our system and passed your comments on. A member of the team will be getting back to you soon, but please let us know if you have anything else to add in the meantime.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!