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lr5's avatar
lr5
Explorer | Level 3
11 days ago

Unauthorized charges on my bank account while on a Basic account

I have a Basic Account, which should be FREE. In the last two monts, I hade twice a charge of €15,98 on my bill and noone is able to tell me why. The chat of Dropbox is featured for NOT ANSWERION ...
cancellations
Dropbox Basic
Mark's avatar
Mark
Icon for Super User II rankSuper User II
11 days ago

Dropbox can only charge you if you've given it your bank details. If you are being charged and you have a basic account you have actually upgraded a different account. You can use the Credit Card Lookup to find the account and cancel it. 

If you DID NOT give any details to Dropbox then you need to speak to your card company as somebody has cloned your card. 

To log a ticket go to www.dropbox.com/support while not logged in - even to here. Therefore use an incognito window. 

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