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Forum Discussion

Jacqui 's avatar
Jacqui
New member | Level 2
11 months ago

Unknown charges on our credit card. How can I contact Dropbox about this?

I am absolutely done I've gone through the whole Dropbox roundabout -  Login, search for payment ID, use credit card details - that didnt work  We even CANCELLED OUR CARD - and still the payment...
account access
billing
Refunds
Rich's avatar
Rich
Icon for Super User II rankSuper User II
11 months ago
Jacqui wrote:

... a business that can manage to take payments even after we have updated our Credit Card

Just for future reference, this happens because your credit card company offers a service to businesses called a credit card account updater. It's purpose is to automatically update your recurring subscriptions with your new credit card details, should they ever change, so you don't miss any payments which could result in services being suspended.

If all you do is change the current card number, the credit card account updater will typically update your recurring payments automatically. To prevent that, you would usually need to close the account entirely, or submit a request to your card company to opt out of the service.

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