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Forum Discussion

Jacqui 's avatar
Jacqui
New member | Level 2
11 months ago

Unknown charges on our credit card. How can I contact Dropbox about this?

I am absolutely done I've gone through the whole Dropbox roundabout -  Login, search for payment ID, use credit card details - that didnt work  We even CANCELLED OUR CARD - and still the payment...
account access
billing
Refunds
JacquiJR's avatar
JacquiJR
Explorer | Level 4
11 months ago

Walter, you have tagged the wrong Jacqui. I did not write this complaint, though my name is Jacqui. :-)

I hope you can help the OP. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Thanks for pointing that out JacquiJR - much appreciated.

And don't worry, we're already investigating this internally with the correct Jacqui (i.e. Jacqui ).

Cheers!

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