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Forum Discussion

Jacqui 's avatar
Jacqui
New member | Level 2
11 months ago

Unknown charges on our credit card. How can I contact Dropbox about this?

I am absolutely done I've gone through the whole Dropbox roundabout -  Login, search for payment ID, use credit card details - that didnt work  We even CANCELLED OUR CARD - and still the payment...
account access
billing
Refunds
Jacqui 's avatar
Jacqui
New member | Level 2
4 days ago


I have been in contact with this issue in the past, and was promised the fraudulent accounts connected to our Credit card account would be fixed - we got a reply from Walter, and a refund, but this did not stop the charges, now we have 10 more we want a refund for and we want the access to our account to be stopped immediately
I've tried to reply to the emails, but as usual with Dropbox box it's nearly impossible to get help
We now have another $700 worth of fraudulent charges we would like to discuss  

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 days ago
Jacqui wrote:

I have been in contact with this issue in the past, and was promised the fraudulent accounts connected to our Credit card account would be fixed

If its fraud you need to speak to your card company it is their job to sort it. After all..... we pay them enough for it!

  • JacquiJR's avatar
    JacquiJR
    Explorer | Level 4
    3 days ago

    Hi Mark, you replied to the wrong Jacqui. Please use an uppercase J (I’ll try to go in and amend my username later). 

    I agree though, the credit card company will likely help take care of it  

     

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 days ago

      Argh!! Sorry. 

      How silly is it that you can have same username with 2 different cases?!

      • JacquiJR's avatar
        JacquiJR
        Explorer | Level 4
        3 days ago

        No worries at all!  User name amended.  

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