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_Pal1's avatar
_Pal1
New member | Level 2
5 years ago

Unknown dropbox charge

Hi, I have an unknown dropbox charge that appeared on via paypal.   I have checked the bank statement and all it says is : PAYPAL *DROPBOXINTE 000000000 so it does not work if I input it in the Cr...
billing
Payments
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi _Pal1, thanks for posting on the Community.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
  • JanS's avatar
    JanS
    Explorer | Level 4
    3 years ago

    I have an identical issue, which I just detected in the process of going through bank statements. I have been charged twice, in October 2021 and again in October 2022.

    Thank you for your answer about the best way to proceed and have submitted a request on the support page.

     

    I am hoping this matter will be resolved in a timely manner.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi there JanS, sorry to hear about this.

       

      You should be able to get in touch with our support team through this form. 

       

      Just make sure to use an incognito window without signing into any Dropbox account and fill out all the relevant information along with an email address we can reach you at.

       

      I hope this helps!

      • JanS's avatar
        JanS
        Explorer | Level 4
        3 years ago

        Unfortunately my browser, Safari, doesn't recognise the link to the form, so I can't open it. Just checking this is genuine before I try it again on Google Chrome.

         

        JanS

         

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