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Forum Discussion
Unknown Dropbox charges on a company credit card that are not for our company
Hi Dropbox, I have tried contacting your 855 phone number you have listed multiple times but it is "busy" every time I call. I have submitted a request for "other" for billing but have not been conta...
Rich
Super User II
Super User III have tried contacting your 855 phone number you have listed multiple times ...
Dropbox doesn't list a support phone number. The only phone support available is for paid Business accounts, and it's handled via a callback initiated through the account admin console. There is no phone number for support.
Our Corporate Visa has been charged twice for a dropbox account with an email that is not associated with our business.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
