Forum Discussion

Kreid44's avatar
Kreid44
New member | Level 1
10 months ago

Unknown Dropbox charges on a company credit card that are not for our company

Hi Dropbox, I have tried contacting your 855 phone number you have listed multiple times but it is "busy" every time I call. I have submitted a request for "other" for billing but have not been conta...
billing
Payments
Kreid44's avatar
Kreid44
New member | Level 1
10 months ago

It has been reported to our card provider. We are just looking to see if there was some sort of mistake as to how this was charged to our card or if they have our full info. We do not want to have to cancel our card as that would involve a boatload of work in resetting payment methods and filling out approval forms for the hundreds of suppliers that we use... 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 months ago
Kreid44 wrote:

We are just looking to see if there was some sort of mistake as to how this was charged to our card or if they have our full info.

It cant be a mistake, thats not how payment systems work. 

They have access to your card number, secure CVC2 codes and linked addresses etc. 

Its either an employee misusing it or its fraud. So, its either a genuine transaction that you arent aware of or it is a fraudulent one. 

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