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Forum Discussion

npp26's avatar
npp26
Helpful | Level 5
2 years ago
Solved

Unrecognized charges & how to cancel these?

I need help. Someone managed to get my credit card info and is using it to pay for their dropbox account. I physically cannot find a single way to cancel it and have now been paying it for four month...
billing
cancellations
Payments
  • Megan's avatar
    Megan
    2 years ago

    Hey there, npp26, sorry to hear about that! 

     

    I was able to locate your ticket number reference, and handled your case. Take a look, and let me know if you need anything else. 

     

    Thanks! 

jjb512's avatar
jjb512
Explorer | Level 4
2 years ago

Hi, Megan. You sounded reassuring that I would get some help, but it's been six days and I haven't heard anything. Could you please tell me where in the process my ticket is? Would you please expedite the process? 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey jjb512!

 

I can see that the agent replied back to your ticket number but it seems you haven't responded in order to provide the needed info.

 

Did you have the chance to review their message? 

  • jjb512's avatar
    jjb512
    Explorer | Level 4
    2 years ago

    Where is the message? It isn't in my email. Where do I find it?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 years ago
      jjb512 wrote:

      Where is the message? It isn't in my email. Where do I find it?

      It would be in your email. Be sure to check your Junk or Spam folders, and if you use a mail provider like Google or Microsoft, try searching your entire mailbox for Dropbox as some providers like to think they're smart(er than you) and filter messages for you.

      • jjb512's avatar
        jjb512
        Explorer | Level 4
        2 years ago

        I just looked in my spam/junk and searched my entire mailbox. It's not there. What is the subject line? Maybe that would be helpful.

         

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