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Forum Discussion

npp26's avatar
npp26
Helpful | Level 5
2 years ago
Solved

Unrecognized charges & how to cancel these?

I need help. Someone managed to get my credit card info and is using it to pay for their dropbox account. I physically cannot find a single way to cancel it and have now been paying it for four month...
billing
cancellations
Payments
  • Megan's avatar
    Megan
    2 years ago

    Hey there, npp26, sorry to hear about that! 

     

    I was able to locate your ticket number reference, and handled your case. Take a look, and let me know if you need anything else. 

     

    Thanks! 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
jjb512 wrote:

Where is the message? It isn't in my email. Where do I find it?

It would be in your email. Be sure to check your Junk or Spam folders, and if you use a mail provider like Google or Microsoft, try searching your entire mailbox for Dropbox as some providers like to think they're smart(er than you) and filter messages for you.

jjb512's avatar
jjb512
Explorer | Level 4
2 years ago

I just looked in my spam/junk and searched my entire mailbox. It's not there. What is the subject line? Maybe that would be helpful.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey jjb512 - sorry to hear you're having issues with this.

     

    If you're still unable to find your previous ticket in your email's inbox, would it be OK if we opened a new one for you using the email address that's linked to your profile here, on our Community? 

  • jjb512's avatar
    jjb512
    Explorer | Level 4
    2 years ago

    Yes, that’s what I’d like you to do. I have a feeling that Dropbox may have used the wrong email address. I no longer have access to my school account because I graduated. That’s the whole problem. I couldn’t cancel my Dropbox subscription because I no longer have access to the email associated with it. That school email address is [removed]. Please be sure nothing got sent there. And please use the email address associated with this username. It’s the email that has the name Jane Austen in it. I’m eager to get this resolved. Please help me to wrap this up soon.

     

    [personal information removed per the Community's Guidelines]

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sure thing jjb512 - you've got :envelope:

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there.

  • jjb512's avatar
    jjb512
    Explorer | Level 4
    2 years ago

    Hi,

     

    This issue is still not resolved. Did you get my latest email? It's the address that has the name Jane Austen in it. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey jjb512, Nancy will reply to your email the soonest possible.

     

    Make sure to keep an eye on the email chain.

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