Forum Discussion

Josh Harvey's avatar
Josh Harvey
New member | Level 2
2 years ago

Update billing info - Forcing me to upgrade plan..

I have tried to update my billing info, which appears to save, however it then directs me to the plan configuration page and wont let me continue unless I select an upgraded plan. Which I do not need...
billing
Dropbox Plus
upgrades
Josh Harvey's avatar
Josh Harvey
New member | Level 2
2 years ago

I have tried updating my billing information via everyway possible including on a different browser, yet it still takes me to the plan configuration page and then forces me to upgrade to proceed.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Josh Harvey - sorry to hear this persists.

Could you send us a screenshot of the last screen you can get to or the error you see on your end so that we can have a visual too?

  • Josh Harvey's avatar
    Josh Harvey
    New member | Level 2
    2 years ago

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the visual Josh Harvey!

      Odd. And you wish to change your billing info to a new one, right?

      I'm just trying to see if maybe the info you have in the account is the same as the one you're trying to update it to, hence this behavior. 

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