Forum Discussion

Josh Harvey's avatar
Josh Harvey
New member | Level 2
2 years ago

Update billing info - Forcing me to upgrade plan..

I have tried to update my billing info, which appears to save, however it then directs me to the plan configuration page and wont let me continue unless I select an upgraded plan. Which I do not need...
billing
Dropbox Plus
upgrades
amna132's avatar
amna132
New member | Level 1
2 years ago

To resolve the issue of being forced to upgrade when updating billing info:

  1. Retry Payment Info: Double-check and re-enter your details.
  2. Contact Support: Report the issue and request to retain your current plan.
  3. Request Options: Ask for a retry payment or multiple payment method options.

Feedback: Platforms should allow billing updates without requiring plan upgrades or unnecessary navigation.

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