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Forum Discussion

travisslayton's avatar
travisslayton
New member | Level 1
11 months ago

Updating billing info

Hey guys absolutely NO option to update my card information. Tried desktop and app and there’s no way to update my information as I got a new card. Tried to upgrade my account but it only shows my cu...
billing
maher1982's avatar
maher1982
Icon for Super User rankSuper User
11 months ago

Hi, to update your payment method on Dropbox, follow these steps:

  1. Log in to Dropbox:
    Open the Dropbox website on your browser and log in to your account.
  2. Go to Settings:
    • Click your avatar (profile picture) in the top-right corner.
    • Select Manage account from the dropdown menu.
  3. Access Billing:
    • Navigate to the Billing tab.
  4. Update Payment Method:
    • Click on Update Payment Information.
    • Enter the details for your new card.
  5. Save Changes.
  • jackiewright79's avatar
    jackiewright79
    New member | Level 2
    7 months ago

    I'm having the same option. There is no "Update Payment Method" option when I navigate to the Billing Tab. I get a black scrteen that says "no payment of billing activity" and there are no other options. I really need to update my payment method. Please advise.  

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      7 months ago
      jackiewright79 wrote:

      There is no "Update Payment Method" option when I navigate to the Billing Tab.

      Are you sure you're signed in to the correct account?

      Check your Plan page. If it says you're on the Basic plan then you're signed in to a free account that has no payment information, so there's nothing to update.

      If that's the case, use the credit card charge lookup tool to identify the account you're actually being charged for. Sign in to that account and you should see an option to update the billing information.

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