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PixiePassion's avatar
PixiePassion
Explorer | Level 4
5 years ago

Upgrade Not Working

Aloha! I paid $11.99 to upgrade to Plus and it says my account isn’t eligible when I log into it because it was already upgraded but I still have the basic account!! This is so **bleep** frustrating! I can’t even get a hold of Dropbox Support at all.

billing
Plans
upgrades

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Sydmell, just to clarify: have you tried restoring your purchase, using the steps mentioned here? 

  • Sydmell's avatar
    Sydmell
    Explorer | Level 3
    3 years ago
    I have, what’s the next best solution
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Sydmell, I'd need some account-specific info in order to look into this for you. Can I send you an email?

     

    Keep me posted!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Sydmell, I just sent you an email, I'll see you there!

  • debrabruner's avatar
    debrabruner
    New member | Level 2
    3 years ago

    I have the same problem.  my upgrade was processed through willstockwell25326608 on 7/06/23 for $11.99/month.

    did i get scammed by this individual?

    I reported the problem today and asked for a refund because it was not working as expected.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey debrabruner, sorry to see you're having trouble.

     

    Can you let us know more about what/who "willstockwell25326608" is and how exactly was the payment processed?

     

    Any additional info you can think of, would be helpful.

  • FastEllen's avatar
    FastEllen
    New member | Level 2
    2 years ago

    Upgrade to Plus is not working! Installed Dropbox on a new PC, paid by bank for the 2TB upgrade plan. Received no email that it was paid. Every way i tried failed. Logged out and in on iphone, delete app, logged in again, Removed program from pc and reinstalled it, logged of all devices. And when i just click, plan upgrade, it says: You're allready upgraded to Plus.. Please help!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey FastEllen, thanks for reaching out to us.

     

    What do you see in the plan tab of your account settings, when you login to your account on dropbox.com?

     

    Does it show that you're on the Plus plan or the Basic one?

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