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Upgraded my account to the Professional plan via email but I'm still on the Basic plan
I have an issue with my subscription. When I log in via web or on my android app my plan says Basic (free). However, on January 26th I upgraded my plan to professional and ever since every month dropbox takes 19.9 dollars from my bank account. I upgraded the plan via an email I received and I also got a confirmation email for the subscription. I would like to cancel this subscription as I'm not satisfied with the services and I would like to file a complain and ask for refund as I haven't be able to use the additional space I paid for for the last two months. And additoonally I coudn't find any contact where I can directly contact dropbox support regarding all these issues. Did anyone experience this and how did you resolve this issue?
7 Replies
- Walter
Dropbox Staff
Hi emilijalazarevska - sorry to hear about this.
Did you upgrade through the website directly or via the app store on your Android device perhaps?
Is the email address you received your receipt an exact match with the one you see on your account's settings?
Let us know more and we'll take it from there.
I upgraded through the website. I only get sms messages from my bank that money has been trasfered to dropbox. I don't get any receipts on my email, I only got one that confirms the upgrade from basic to professional.
- Hannah
Hey emilijalazarevska, I hope it's okay to jump in here.
Did you use a credit card to upgrade? If so, you should have the transaction IDs linked to the payments.
Can you use that billing info here, to see the email address associated with your paid account? And is it the same as the one you use to login to Dropbox?
