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mikejansen165's avatar
mikejansen165
New member | Level 2
7 months ago

Upgrading through iDeal failed

I tried resubscribing from basic to Plus. I used the Dutch payment method iDeal for this, but AFTER the money was taken from my bank account, the site said something went wrong. Now the upgrade did...
billing
Dropbox Plus
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey mikejansen165, thanks for posting here today!

I also suggest trying what Mark already mentioned. Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

If you face any problems contacting our Support that way, let me know and I'll be more than happy reaching out internally in order for us to investigate further.

Keep me posted!

mikejansen165's avatar
mikejansen165
New member | Level 2
7 months ago

Thanks for the response Megan!

i was able to create a ticket that way, I will send you the ticket number :)

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