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Forum Discussion

mikejansen165's avatar
mikejansen165
New member | Level 2
7 months ago

Upgrading through iDeal failed

I tried resubscribing from basic to Plus. I used the Dutch payment method iDeal for this, but AFTER the money was taken from my bank account, the site said something went wrong. Now the upgrade did...
billing
Dropbox Plus
Payments
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey there, mikejansen165​! 

Amazing job, thanks! I was able to locate your ticket number, and it seems one of our agents has already replied back.

Did you have the chance to review their reply?

mikejansen165's avatar
mikejansen165
New member | Level 2
7 months ago

I did, but for now it only seemed to be a request to reply directly from my mailbox.

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