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mikejansen165's avatar
mikejansen165
New member | Level 2
7 months ago

Upgrading through iDeal failed

I tried resubscribing from basic to Plus. I used the Dutch payment method iDeal for this, but AFTER the money was taken from my bank account, the site said something went wrong. Now the upgrade did...
billing
Dropbox Plus
Payments
mikejansen165's avatar
mikejansen165
New member | Level 2
7 months ago

Hi Hannah​ ,

I did see his message and replied back, but unfortunately that seems to lead me into an endless loop.
Richard is asking me to provide details that do not exist, because I didn't pay through credit card or PayPal.
I did my upgrade through the Dutch payment provider iDeal, which was an option on the Dropbox site.

Checking this forum, it seems like more people have had this issue.
Richard is telling me he can't find anything based on the information I provided, but I'm not sure what to tell him as this is all I can give because it is all I have.

Could this be checked internally, because it seems like there's little knowledge internally about the usage of iDeal?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey mikejansen165, sorry to hear about that! 

I understand how important that is to you, and I assure you that we'll try to get to the bottom of it as soon as possible.

I've left an internal note of our conversation linked to your email chain, in order for Richard to also have a look into this.

Our team will do the best that they can with all the necessary tools in order to locate where this charge is coming from, and help you resolve your issue.

I appreciate your patience, while we're looking into this, and keep an eye out on the email chain.

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