Urgent, cant update my billing information

I am trying to update a card in the billing section, every time I save the information, the below banner appears and wont let me change the details.

You can’t update your billing information because Credit Card doesn’t support the currency None

The account is a UK account, the card is a UK registered card and address...ideas?

Hi TargetMain2022, thanks for bringing this to our attention.

Do you see any successful receipts (not invoices) of payment on this page?

This will help me to assist further!

Hi sarasvanberg, thanks for bringing this to our attention.

Are you upgrading your account via the Dropbox site, or via the Dropbox mobile app?

Which country (and currency) are you upgrading from?

This will help me to assist further!

Hi Jay

Yes, I can see two previous payments on the page for 2020 and 2021. My bank card has expired and I am trying to add a new payment method, new card. Just wont accept it

What is your current plan according to this page?

Are you trying to update an existing card, or purchase a new subscription entirely?

Hi,

From the site on my computer (macos), here is a scrrenshot of the error message.

Hey sarasvanberg!

Can you also clarify if you’re having this issue after trying another payment method (in case that’s possible)?

I have the exact same issue, after not having not being able to pay for a month as I was getting a new card in the mail

Hey alegoh, sorry to hear you’re seeing the same error message. 

Have you already checked a different browser/incognito mode, by any chance?

same here and I have tried several browsers. None have resolved the issue