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Ian_Hein's avatar
Ian_Hein
New member | Level 2
1 month ago

Users with business emails are forced to change their email addresses

Dropbox Plan
Personal
Payment Method
N/A
How did you upgrade?

Question or Issue

Multiple users at the office were sent and email explaining that they needed to use a personal email or pay for an upgrade.  The only thing we use Dropbox for is to download links sent to us.  We do not want personal email accounts to be used in the business.  What options do we have?

Thanks,

account access

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi Ian_Hein, thanks for bringing this to our attention.

    The options that are available to you are those listed in the email you received, and in the image you attached. 

    The first is to upgrade to a Dropbox team in order to add the users with a business email address and then no other changes are needed with their accounts, and the other option is for those users to change those emails to a personal email address.

    Currently, there aren't any other options to these two choices.

    If you have any further queries, feel free to message back.

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