Forum Discussion

Lianne 's avatar
Lianne
New member | Level 2
6 months ago

We can't find which Dropbox subscription we're being billed for to cancel it.

Hi All, I work for a company and we have noticed Dropbox subscription coming from our bank account. No one knows what this is for or who has signed up to it. So I am looking to find out who has sig...
account access
cancellations
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Thanks for posting about this on our Community, Lianne ​! 

The Dropbox charges that you see in your bank statement, do they originate from Google Play/iTunes? 

If not, please use the 12-digit transaction ID that should be linked to your Dropbox payments on this page; you can find more about the Dropbox account you’re being billed for this way. 

Let me know if that helps.

Lianne 's avatar
Lianne
New member | Level 2
6 months ago

Thank you Nancy​, the payments do not originate from iTunes or Google Play. The reference on our bank account is only 10 digits long. I tried to submit an online query through the link but its asking for the email address associated which we do not know

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    I see, no worries Lianne ​! I’ve gone ahead and logged a new ticket for you instead. 

    Can you check your Community email address and reply back to me?

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