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Forum Discussion
We received a charge from Dropbox $119 and change on our current credit card.
We received a charge for hundred $119 on our current credit card that was supposedly placed on a card we haven't used in some time. Thus far they have been very unhelpful. Is anybody else had a similar problem and found a way around this?
- Rich
Super User II
tcb23 wrote:
We received a charge for hundred $119 on our current credit card that was supposedly placed on a card we haven't used in some time.
First I would use the credit card charge lookup tool to identify the account you're being charged for. If you recognize it, you can sign in to that account and cancel the subscription.
If you're unable to sign in to the account or you don't recognize it, you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
