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Why am I still being billed, even though my plan has already been cancelled?
It's frustrating that there appears to be no direct way to reach a human in Dropbox customer service. I'm wondering whether part of their business model is to continue charging for subscriptions past...
Thank you for your quick response, Nancy. When I visit the billing page you linked above, there is only a single charge from 07/09/2025, the last charge for our Dropbox Essentials subscription, before I canceled it later that same day.
On my credit-card statement, there is no 12-digit transaction ID. The monthly charges, including the one legitimate 07/09/2025 charge, have all been listed as either "DROPBOX SIGN MONTHLY HTTPSWWW.HELLCA" or "DROPBOX SIGN MONTHLY HELLOSIGN.COMCA" with a 4-digit reference number only.
The recurring charges have been made on the 9th of the month and appear to clearly be recurring charges from our canceled subscriptions, rather than charges attributable to a different account or email address.
How should I proceed to get the recurring charges to stop and to obtain a refund for the erroneous charges that were made after I canceled my subscription?
