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Why did I receive a refund without requesting it?
The payment for my subscription was made normally, in my PayPal account, but an hour later I received a message about a refund of this payment. Why did this happen? I didn't ask for any refund. Is th...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Patricia Fernandes, thanks for bringing this to our attention.
If you go to the plan tab in your account settings, what kind of plan do you see that you're on?
And if you go to your billing tab, do you see an entry for the refund?
Let me know and we'll go from there.
Hello Hannah,
I have the Dropbox Plus - 2TB.
For previous months, I can see each month's invoice and receipts. But in June there is only the Invoice there.
The message about the refund was sent by PayPal.- Hannah
Thanks for your reply, Patricia.
If a refund was processed for your current subscription, your account would have been downgraded back to the free version.
Is it possible that this refund is related to a different account?
I haven't received a message from Dropbox about any changes to my subscription. In my profile, everything remains the same, with my current plan and showing the charge for June 5th. But it doesn't mention anything about cancellations or refunds. This is the only paid account with a contracted plan that I have, my account is already quite old.
I'm trying to get help on the live chat but it doesn't seem to be working, I click on the button but it doesn't take me anywhere. I'm very worried, my files are in Dropbox and I'm afraid that my account will be deleted without my authorization due to lack of payment, since I paid regularly.
