Forum Discussion

Patricia Fernandes's avatar
Patricia Fernandes
Explorer | Level 4
3 years ago

Why did I receive a refund without requesting it?

The payment for my subscription was made normally, in my PayPal account, but an hour later I received a message about a refund of this payment. Why did this happen? I didn't ask for any refund. Is th...
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cancellations
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Patricia Fernandes's avatar
Patricia Fernandes
Explorer | Level 4
3 years ago

I already spoke with PayPal and the refund was not requested by them. I was informed that this occurred within Dropbox itself. I just saw that Dropbox made a new charge and this time I can already see the receipt in my payment history. But I couldn't get any assistance through the chat to find out what happened.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update, Patricia!

 

Can you check if your subscription is okay? It's not downgraded or anything, right? 

 

Does everything seem okay otherwise? No double charges?

  • Patricia Fernandes's avatar
    Patricia Fernandes
    Explorer | Level 4
    3 years ago

    Hello

    So far my subscription seems to be ok. It doesn't seem to have been downgraded, and about the double charge, I think I have to wait to verify the refund and new charge when the credit card bill arrives. I come back here to inform you of any news. Thank you for the help.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, Patricia! 

     

    I'll be looking forward to your reply and have a great week ahead!

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