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why did my Plus account suddenly not auto renew?
I've had a plus account for almost 3 years now. last week I started getting notification emails that I'm out of storage space. I thought no way. I finally check today only to discover that the accoun...
- Hmm. I’m not sure that’ll be necessary? I’ve already resubscribed. So I have my account back.
Ok, so this is odd, but not bad. my first invoice and receipt from 10/23/20 open fine and I can confirm it has my email on the invoice. the second one from 10/23/21 will not open at all? But, since the first one was already set to my email, maybe the second one was as well?
Also, I have logged into the other users email and can see that I changed the email officially over to my email on 4/12/22. Prior to that, her email address had received the renewal notifications.
I guess ultimately it really doesn't matter who received the email reminder. I guess the core issue is why didn't it auto renew.
That being said. I can always just update the account again. Just not sure why dropbox didn't auto renew?
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Michael_Steinhofer!
Could it be possible that the other person that received the previous renewal emails, decided to login to the account and cancel the renewal, not knowing that you're actually using the account?
- A good thought but nope. She doesn’t have access to the account any longer. ☺️
- Megan
I'd be happy to send you an email, in order for us to look into this Michael_Steinhofer.
Should I go ahead?
- Hmm. I’m not sure that’ll be necessary? I’ve already resubscribed. So I have my account back.
