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Forum Discussion

Michael_Steinhofer's avatar
Michael_Steinhofer
Helpful | Level 6
4 years ago
Solved

why did my Plus account suddenly not auto renew?

I've had a plus account for almost 3 years now. last week I started getting notification emails that I'm out of storage space. I thought no way. I finally check today only to discover that the accoun...
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downgrade
Dropbox Plus
Payments
  • Michael_Steinhofer's avatar
    Michael_Steinhofer
    4 years ago
    Hmm. I’m not sure that’ll be necessary? I’ve already resubscribed. So I have my account back.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Michael_Steinhofer!

 

Could it be possible that the other person that received the previous renewal emails, decided to login to the account and cancel the renewal, not knowing that you're actually using the account?

Michael_Steinhofer's avatar
Michael_Steinhofer
Helpful | Level 6
4 years ago
A good thought but nope. She doesn’t have access to the account any longer. ☺️
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    I'd be happy to send you an email, in order for us to look into this Michael_Steinhofer. 

     

    Should I go ahead? 

    • Michael_Steinhofer's avatar
      Michael_Steinhofer
      Helpful | Level 6
      4 years ago
      Hmm. I’m not sure that’ll be necessary? I’ve already resubscribed. So I have my account back.

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